Shipping is FREE on every order — there is no minimum purchase. The total you see at checkout is the amount you pay, with no hidden fees.
Once your order ships, you will receive a confirmation email with a tracking link. You can also use our Track Order page with your order number and email to see real-time status.
Orders are processed within 1–2 business days, and standard delivery within the UAE typically takes 1–5 business days after dispatch. Estimates may vary during peak seasons and public holidays.
You may request a return within 30 days of the delivery date. Items must be unused, in original condition and packaging, with proof of purchase. See our Return & Refund Policy for full details.
Email or call us with your order number and reason for return. We reply within 1–2 business days with return instructions and the return address. Returns are handled by mail.
Orders can be changed or cancelled within 1 hour of placement. After that, please contact our customer service team. If your item has already shipped, you can return it under our 30-day policy.
Yes. We use SSL encryption for all transactions, and payment is processed securely by our payment providers — we do not store full card numbers. You can pay with Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and more.
Enter your promo code in the "Coupon Code" field at checkout before placing your order. Discounts are applied instantly. Only one promo code can be used per order.
Once we receive and inspect your return, we notify you of approval within 2 business days. Approved refunds are issued to your original payment method within 5–10 business days.
We currently deliver across the United Arab Emirates. Availability and timing may vary for remote areas and are confirmed at checkout.
30-Day Return Policy
Items may be returned or exchanged within 30 days of the delivery date with your order number. Items must be unused and in original condition and packaging.
Most Items
Return within 30 days of delivery in original condition and packaging, with all tags and accessories included. Proof of purchase (order number) is required.
Electronics & Appliances
Return within 30 days in original packaging with all included accessories and manuals. Opened software and downloadable content are final sale.
Clothing & Apparel
Unworn items with original tags may be returned within 30 days. Swimwear, intimate apparel, and customized items are final sale for hygiene reasons.
Health & Beauty
For health and safety reasons, opened skincare, cosmetics, and personal-care items cannot be returned. Unopened items may be returned within 30 days.
Damaged or Wrong Items
If an item arrives damaged, defective, or incorrect, contact us within 48 hours and we will provide a prepaid return label plus a replacement or full refund, including any shipping paid.
How to Return an Item
1 Email or call us with your order number and the reason for your return.
2 We'll reply within 1–2 business days with return instructions and the return address (a prepaid label for damaged or wrong items).
3 After we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days.
Free Shipping on Every Order
We offer free standard delivery on all eligible orders with no minimum purchase. Orders are processed within 1–2 business days and typically delivered within 1–5 business days. We'll email you a tracking link when your order ships.
Standard Delivery
FREE
Free on eligible orders — no minimum. Typical delivery is 1–5 business days after processing.
Delivery Areas
Across the UAE
We deliver across the United Arab Emirates. Remote-area availability and estimates are confirmed at checkout.
Taxes & Fees
Clear pricing
Prices are shown in AED. VAT and any delivery charges are displayed at checkout before you place your order.
Delivery Delays
Order updates
If we cannot deliver within the stated estimate, we will notify you and provide the available cancellation or refund options.
Order Tracking
Once your order ships, you will receive a confirmation email with your tracking number. Use our
Track Order
page to follow your delivery in real time.
Tracking updates may take up to 24 hours to appear after your order ships.
